Return Policy

GENERAL MERCHANDISE RETURN INSTRUCTIONS  

If you are not satisfied with your purchase within 7 days of receipt, please call 1-732- 634-3399 during store hours for a Return Authorization Number which is required for all returns. For a full refund of the merchandise purchase price (shipping costs are not refundable), the item(s) must be received within 10 days after issuance of the Return Authorization Number. All merchandise must be in original condition and NOT show signs of wear and include original packaging, accessories and paperwork. The manufacturers box, warranty and manual must NOT be written on and the box must be resealed with clear tape only.
 
Our standard shipping charge will be applied to all returned instruments that qualified for free shipping.
Shipping Instructions 

 
You are responsible for merchandise until it safely reaches our location. Repack and double box your return carefully with the RA # written on the outside shipping box. There will be a minimum 20% restocking fee if instructions are not followed.
 
Ship your return to:
 
RA # _____________
DILLON MUSIC
325 FULTON STREET
WOODBRIDGE, NJ 07095
 
Include a copy of your invoice with the RA # and reason for return printed clearly on it. You should insure your return for the full value of your purchase using a tracking service such as UPS or FedEx. Save your tracking number, we are not responsible if your return gets lost in transit.
 
Please allow two weeks for processing of return. Credit card purchases are credited back to the original credit card. All other refunds are by company check.
 
Merchandise returned without a Return Authorization # is subject to a 20% restocking fee and original shipping charges out.
DEFECTIVE MERCHANDISE RETURN INSTRUCTIONS 

 
Defective merchandise will be replaced free of charge. Please call 1-732-634-3399 during normal store hours within 48 hours from time of receipt for return instructions.
AMAGED MECHANDISE POLICY 

 
To qualify for return shipping you must call 1-732-634-3399 to report any problems within 48 hours of receipt of damaged merchandise.
 
Repack merchandise using all original packing materials and boxes. Items missing original packaging may not qualify for damage protection. Include all original paperwork (warranty, accessories etc.). We will arrange for a shipper to pickup the merchandise and carefully inspect it for shipping damage. Upon receiving the damaged merchandise, we will ship a replacement. To avoid restocking fees, please be sure all original contents and packaging are returned. Return and restocking fees may apply if damage is not a result of shipping.
 
ADDITIONAL INFORMATION 
 
Prices and offers are subject to change without notice. Dillon Music is not liable for typographical errors, incorrect manufacturers specs or grammatical inaccuracies. It is the customers responsibility to know and understand our policies